Client: Consumer tech company
Project type: AI-Powered Support Assistant with Built-In Data Analysis

The Challenge

The client was facing two major pain points. First, their customer support team was overwhelmed — constantly responding to repeat queries, searching through FAQs, and relying on inconsistent documentation. Second, they lacked a streamlined way to analyse customer feedback across support tickets, emails, and reviews. Gaining insight into customer sentiment required hours of manual effort.

They needed a solution that could both support customers directly and surface actionable insights to leadership in real time.

What We Built

We developed a dual-purpose AI assistant that acts as both a 24/7 support agent and an internal data analyst — powered by a vector database and natural language query interface.

 

1. 1. AI Chatbot for Customer Support
      The assistant is connected to a vector database containing the company’s entire knowledge base, past support history, FAQs, and all customer reviews.
      It uses natural language understanding to respond instantly to customer queries, escalate complex cases with full context, and improve its accuracy over time based on feedback and interaction patterns.

1. 1. AI-Powered Internal Insights Engine
      The same assistant allows company leadership to ask natural language questions like:
      “What are the most common complaints this month?”
      “How has sentiment changed since we launched Product X?”
      “Which issues are most frequent after purchase?”
      It then analyses support logs, reviews, and interactions to generate clear summaries and insights — without the need for spreadsheets or manual analysis.

The Impact

The assistant now resolves up to 70% of incoming customer queries automatically and has reduced support team workload by over 60%.
It also gives leadership instant visibility into customer trends and satisfaction — helping the company make smarter, faster decisions.
The result is more consistent responses, faster resolution times, and a better experience for both customers and internal teams.

Want something similar?

Whether you’re scaling fast or just tired of drowning in tickets and support emails, we can help you build a smart assistant that answers your customers — and gives you the insights you need to grow. Book a free discovery call — let’s talk about what’s possible.